Terms of Service

1. Acceptance

By using ALCE Fiscal you accept these terms. If you disagree, do not use the service.

2. Service Description

ALCE Fiscal is a platform that facilitates CFDI validation, download and management through the SAT Web Service. The service is not affiliated with or a substitute for the SAT.

3. Free Plan Limitations

The free plan includes 1 download request per month with a maximum of 100 CFDIs. Downloaded files are available for 48 hours. ALCE Soft reserves the right to modify these limits.

4. Liability

ALCE Soft is not responsible for: errors, delays or interruptions in the SAT Web Service; data loss due to causes outside our platform; use of the service for illegal purposes; tax decisions made based on the service.

5. e.firma

The user is responsible for the confidentiality of their e.firma. ALCE Soft applies AES-256-GCM encryption to protect stored keys, but does not guarantee absolute security against cyberattacks. SAT recommends not storing the e.firma on third-party systems.

5.1 Querying the SAT Portal on Your Behalf

Some features — the quick view and cancellation receipts — query the SAT portal on your behalf using the credential you register: your e.firma, or your RFC and portal password (CIEC). By using them you authorize us to sign in to the portal for you, solely to query and download your documents and their receipts.

These features depend on a portal the SAT may change without notice. When that happens they may be temporarily unavailable; batch download via the official web service remains available and has no such limitation. The availability of the SAT portal is outside our control.

The portal password opens your entire SAT portal, including Buzón Tributario. It is stored only if you expressly authorize it and you may delete it at any time. Processing details are in the Privacy Notice.

6. Subscriptions, Pricing and Charges

Each paid plan can be purchased in two ways, and you choose which one at checkout:

• Monthly with automatic renewal: you authorize ALCE Soft, through MercadoPago, to charge the plan amount every month to the same payment method, until you cancel. We do not send a notice before each charge.
• One month, no renewal: charged once, access lasts 30 calendar days and ends on its own. There is nothing to cancel and we do not charge you again.

Current prices, in Mexican pesos plus VAT (16%), which is added at checkout: Pro plan $499 per month; VAT Refund $899 per month for the first RFC and $299 per month for each additional RFC; CFDI Validator Basic $199 per month; SAT Lists API from $99 per month and prepaid packs. Billing is monthly.

The charge appears on your statement as MERPAGO*ALCESOFT. If you see that description and do not recognize it, please write to us before disputing it: we can identify it and resolve it with you.

We do not process or store card data. That information is handled by MercadoPago under its own terms.

We may change prices by notifying you via email at least 30 calendar days before they take effect. If you disagree, you may cancel before the next renewal and the new price will not be charged.

7. Cancellation and Refunds

You may cancel at any time from your profile or by writing to hola@alce-soft.com. Cancellation takes effect at the end of the period already paid: you keep access until that date and there are no further charges. To avoid the next month's charge, cancel before the renewal date.

If you purchased one month without renewal, there is nothing to cancel: access ends by itself after 30 days.

7-day guarantee: if it is your first charge for a plan and you have not yet used the service, write to us within 7 calendar days and we will refund the full amount, no questions asked.

To be clear about what using the service means: it is considered used once you have received at least one download of SAT documents requested under your plan. The purpose of the service is to deliver those documents, and once delivered they cannot be returned. Using the site's open tools does not count.

After that period we do not refund partial periods already started, except in the cases described below.

Refund for our failure: if due to an error on our platform you were charged without your plan being activated, you were charged an amount different from the agreed one, or you continued to be charged after cancelling, we will refund the full amount of the affected charges. You do not need to have used the service to be entitled to this.

8. Billing Inquiries and Disputes

If a charge seems incorrect, write to hola@alce-soft.com with your account email, the date and the amount. We reply within 5 business days at most and, if the charge was improper, we refund it.

We ask you to use this channel before requesting a chargeback with your bank, as it is usually resolved faster. This does not limit or replace your rights: you retain at all times the ability to dispute the charge with your bank or issuer and to turn to PROFECO or the corresponding authority.

To handle inquiries we keep a record of the date and time of your logins, when you accepted these terms, and the billing events associated with your account. You may request a copy of those records relating to your account.

Invoicing: to receive your CFDI, send your tax status certificate to hola@alce-soft.com indicating the period you want invoiced. We issue the invoice within the month the payment was made.

9. Contact

For inquiries: hola@alce-soft.com